_{If we don’t reach an agreement on the treatment plan and cost you are not obliged to pay a fee. In this case, according to ‘international personal data safety principles’, we don’t share your medical records with any institution and keep them confidential.}

_{If you decide to receive diagnosis and treatment services in Turkey, we arrange your flight, welcoming at the airport and accommodation. We coordinate the details of your travel plan such as accommodation, transportation between hotel and airport, welcoming at the airport according to your medical condition and needs. We arrange the transportation between hotel and airport and physician appointments. In order to avoid anxiety and confusion, which happens frequently during medical travels, we support the patient and managerial processes by ensuring information sharing and communication between different services.}

_{We organize and start the patient’s admittance to the hospital as an outpatient or inpatient. We provide every support during your initial interview with the doctor, medical treatment and recovery period. If required, we establish communication and coordination between the doctor at patient’s country and that providing medical treatment abroad. We provide necessary support for a satisfying and high-quality health service is being taken and for the planning and management of an uninterrupted treatment process. We come with you to the first hospital visit and appointment with the doctor, we explain the proposed treatment plans, and if an operation is needed, we arrange the appointment and accompany you before and after the operation. In-hospital services: We meet your expectations related to room temperature, humidity, noise and privacy to make you feel comfortable. We provide phone and other services, including Help Call, at all times during the day to help you to communicate with people in the hospital and with relatives friends and other people outside of the hospital. We make it possible to watch entertainment programs on TV and satellite channels in different languages and to obtain information and communication technologies including internet service and laptop. Additionally, other services such as newspapers, books, flowers, etc. can be considered in this context. We arrange patient visit times for the relatives and family members of international visitors and allow visits to be as long as possible if there is no medical restriction. We have a professional network to support you on the following matters: room comfort (noise, humidity, temperature, etc.), communication in patient’s language, a guide who can speak in patient’s language, entertainment programs (TV, satellite) in patient’s language, personal hospital support, financial counselor, other services, visits to bazaars and shopping centers, sightseeing tours, cultural programs (theatre, museum, movie theatre, ship tours etc.), thermal/spa-wellness programs, hobby programs (painting, writing, etc.) Services outside of the hospital A personal patient manager working at SEKOYA HEALTH TOURISM will consider all options with you. In general, the following options are considered: Shopping tours in places ranging from bazaars to luxury shops, Sightseeing tours in the city, Cultural and touristic tours such as theater, opera, movie theater, ship tours, etc., Spa-wellness program, Fitness program, Weight loss program and counseling, Hobby programs such as painting, writing, etc., Other activities. Non-medical processes before, during and after the treatment in the hospital are managed in accordance to international ethical, medical and economic necessities. We ensure that the health tourist receives high-quality medical care at best available price. Most of the patients receiving medical care abroad need assistance and support in non-medical issues before, during and after treatments. By ensuring a safe environment, we play a significant role to eliminate fear and hesitation in patients who has reservations during decision period. Food services provided to international patients: Eating habits may change because of cultural, religious and special physical needs, allergy, food intolerance or any other reason. This is notified during the interview with the patient. In order to meet special food requests of the patients, we order these services from the outside. Food services are organized according to patients needs by maintaining close cooperation between kitchen workers, dietitian and the doctor, if necessary. A survey and/phone call are done on this subject before the patient’s arrival.}

_{We will be present at hospital discharge. Financial processes are explained in detail and for instance, a financial counselor is always available to explain the differences between and planned and actual bill amounts due to change in treatment plan. We effectively continue our support during the hospital discharge after treatment. ‘Fit to fly’ declaration is prepared after the treatment and handed to the patient at discharge. This declaration is requested by airline companies to certify that the patient’s condition is suitable for flight. The treating physician in the hospital prepares ‘fit to fly’ declaration. A report is prepared in a plain language at discharge. In this report, medical instructions and processes that should be followed after leaving the country are listed. In agreement with the patient, a copy of the report and radiological images are given to the patient. Written medical reports are sent to the hospital, which provides the treatments, in accordance with the rules related to patient privacy. The patient is informed on how to reach the services again in the future if needed. The scenarios after hospital discharge: It is possible to summarize the possible steps that the patient will take after discharge as follows: 1-The patient returns to his/her country after discharge with full health; 2-The patient gains full health but stays for a while for vacation; 3-The patient needs additional services in the context of rehabilitation treatments in Turkey; 4-The patient needs additional services in the context of rehabilitation treatments in his/her country; 5-The patient needs additional treatment and follow-up services that are not available in the hospital; 6-The patient needs additional treatment and follow-up services that are available in his/her country. SEKOYA HEALTH TOURISM has protocols and written processes in each scenario listed above. If the patient gains full health, airline companies request ‘fit to fly’ declaration. This declaration is prepared by treating physician and includes information about the patient’s condition and things that are needed during transportation. The patient may be transported with an attending nurse or physician in an ambulance based on patient’s condition. The transportation of patients in critical condition is organized with assistance companies and need to be done with a mobile intensive care vehicle. Since this situation occurs very rarely, all details of this process are not given here. All travel and transfer arrangements are made in cooperation with third parties, if needed, depending on patient’s condition and necessary services. All of the supports are prepared in advance and activated at hospital discharge. By taking all precautions related to patient’s arrival and departure, services are given in a coordinated manner. If the patient has a walking disability and need assistance, our company organizes baggage service at the airport, train station or harbor etc. Our company organizes and coordinates post-treatment rehabilitation and follow-up procedures if needed. If a rehabilitation program is started after the treatment, our company organizes patient’s transfer to and from the rehabilitation center. All other necessary precautions are also taken.}

_{A ‘treatment continuation program’ is prepared for international patient to use when they get back to their country. Surveys related to patient satisfaction, evaluation and recommendations are distributed to the international patients. Surveys are prepared in plain language. The results of these surveys are mostly helpful to correct the shortcomings of our company and to detect the points that need correction for international patients. The payments that should be made before discharge are determined by reviewing with the patient the previous costs and potential future costs. Additionally, when and how the patient will pay the final bill (that is agreed before coming to Turkey) is clarified. SEKOYA HEALTH TOURISM prepares written procedures to measure post-treatment medical outcomes of international patients. If needed, we arrange communication between the doctor at the patient’s country and treating doctor in Turkey. The complaints of medical tourists and failed treatments are recorded and evaluated to develop preventive measures, which are recorded also. Our company makes comparisons between hospitals/doctors and all parties in the process, determines differences and considers them while making a choice in the future.}

With our abroad experience, we know your language, culture and the ways to communicate with doctors and local people. Communicating with international health care providers may be challenging due to time zone differences, language barriers, and cultural differences. By using our previous contacts, we can answer the questions rapidly and organize all necessary processes better.

It is more favorable to get information on the hospital, destination country, medical care and auxiliary services and make decisions through a single place. SEKOYA HEALTH TOURISM will make all arrangements for you when you decide to go, doctor and operation appointments, welcoming at the airport, accommodation, hotel to hospital transfer etc. We work with professionals who has education in patient coordination and services in the medical field. We carefully organize and explain in detail all processes that patients coming to our country should follow before coming to Turkey, while making decisions, while coming to Turkey, at the airport, during transfer to hospital, during treatment at the hospital, at discharge, during post-treatment vacation, during traveling back to home, after returning to home. These special situations and requests are supplied by SEKOYA HEALTH TOURISM team. We not only behave like an agent during finding and choosing the best health institution but also work as your assistant and supporter, even as your lawyer, in other processes that start before you leave your country and last until the end of your treatment abroad.

We successfully apply ‘uninterrupted treatment processes’ between the family physician or referring physician in your country and the doctor and/or hospital providing medical care abroad.

Receiving medical care in a different country brings along unknowns, special situations and requests for a foreign patient. Receiving medical treatment abroad is a complex situation full of unknowns. Questions related to medical malpractice and wrong treatment situations and other legal issues needs to be answered. In this regard, our legal infrastructure is in our patients’ service.

With our good organization skills, we ensure that all processes such as communication with the hospital and/or doctor, travel accommodation, transfer between hotel and hospital, welcoming at airport were planned uninterrupted and give support for these processes.

SEKOYA HEALTH TOURISM; while offering well developed and distinguished health resources of Turkey to those in need living in Europe and the Middle East follows all the legislations of Ministry of Health in order to keep ‘patient health and comfort, and treatment excellence’ at the highest level. In this respect, Sekoya Health is attentive to work with experienced physicians and private health institutions with high medical technology to proceed safely on this journey. We very well know the hospitals from our previous visits and interactions. A systematic management process between the hospitals and us was established and routinized.